WHERE'S MY ORDER?
WARRANTY INFORMATION
All of our pieces are covered by a 1-year craftsmanship warranty. This warranty covers tarnishing and plating issues. We ask that you please review care instructions to avoid tarnishing.
Note general wear and tear, scratches, dents and misuse are not covered under the warranty.
We do not offer size adjustments on already purchased pieces. We ask that you please review the sizing guide before purchasing to ensure the size you select fits you best and avoids this issue.
DO YOU OFFER STUDENT OR MILITARY DISCOUNTS?
We offer a 20% discount to active, reserve and retired members of the US Military.
Students with a valid ID card can also enjoy a 20% discount on their purchases.
*To redeem this offer please email support@gnrtn.com with an attached a picture of your military or student ID. We endeavour to reply within one business day with a unique coupon code to use at checkout.
CUSTOMER SUPPORT TEAM
You can contact our Customer Service team in two ways; either by using our live chat feature, available between 8am-4pm PST Monday through Friday. Alternatively, you can email us anytime at support@gnrtn.com and one of our customer service agents will get back to you as soon as possible.
ACCEPTED PAYMENT METHODS
We accept American Express, Visa, MasterCard and PayPal.
If you have paid with a credit card, you will be charged once your order has been processed, it is at this point that we will send you an email to confirm your order. Please check all of your email folders as sometimes emails make their way into spam or junk folders.
Please contact us at support@gnrtn.com regarding PayPal transactions.
All prices are exclusive of shipping charges and sales tax (if applicable).
WIll I BE CHARGED SALES TAX ON MY ORDER?
Applicable sales tax will be added to your order for deliveries within the following states AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
WHAT TYPE OF SECURITY DOES YOUR WEBSITE USE?
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Your safety and privacy is extremely important to us.
CUSTOMIZATION
Where will the custom engraving on my personalized piece appear?
Each customized item category is personalized in a different way. On bracelets rings and necklaces the custom engravings will appear on the outer face of your piece.
Can I choose another language to be engraved?
Right now we only accept engravings in American English. We are working diligently to include other languages for our customers.
What Is the total character amount I can Include In my custom engravlng?
Our bracelets will fit up to 16 characters (Including spaces), Our rings will fit up to 10 characters (Including spaces). Our necklaces generally will fit up to 13 characters (Including spaces).
Can I choose to have a custom engraving and a date?
You can add a date as your custom engraving to applicable products only. However on non-date items, you can choose to combine numbers and letters to create any combination, so long as it fit into the total character guidelines above.
How do I know what size bracelet best suits me?
Please refer to our sizing guides, found underneath the product listing for more information on our sizing options. Should you have any additional questions after viewing our sizing guides, our customer service agents will gladly assist you further. You may email support@gnrtn.com or use our live chat feature, available Monday-Friday 8am-4pm PST.
Something isn't right on my custom piece. Can I exchange it?
If you believe you have received the incorrect size or style, please check your online order receipt. Once you are sure the order is wrong, refer to our exchanges and cancellations policy for further instructions on how to handle incorrect orders.
MATERIALS
What base metals do you use in your jewelry?
The base metals we use are Sterling Silver and. Not every piece is available in every metal so please keep this in mind when selecting a style.
14k Gold
PLATED FINISHES
Our gold and silver finishes are each mixed with some nickel and copper to improve their physical and chemical properties and to help with protecting the finish from corrosion.
What if I am allergic to certain metals?
Some people are allergic to the base metal and might break out in a rash. This usually goes away after a day. If you know you are allergic to brass, bronze, copper, silver or gold please inquire about the base metal before purchasing any plated jewelry.
WHERE'S MY ORDER?
WARRANTY INFORMATION
All of our pieces are covered by a 1-year craftsmanship warranty. This warranty covers tarnishing and plating issues. We ask that you please review care instructions to avoid tarnishing.
Note general wear and tear, scratches, dents and misuse are not covered under the warranty.
We do not offer size adjustments on already purchased pieces. We ask that you please review the sizing guide before purchasing to ensure the size you select fits you best and avoids this issue.
DO YOU OFFER STUDENT OR MILITARY DISCOUNTS?
We offer a 20% discount to active, reserve and retired members of the US Military.
Students with a valid ID card can also enjoy a 20% discount on their purchases.
*To redeem this offer please email support@gnrtn.com with an attached a picture of your military or student ID. We endeavour to reply within one business day with a unique coupon code to use at checkout.
CUSTOMER SUPPORT TEAM
You can contact our Customer Service team in two ways; either by using our live chat feature, available between 8am-4pm PST Monday through Friday. Alternatively, you can email us anytime at support@gnrtn.com and one of our customer service agents will get back to you as soon as possible.
ACCEPTED PAYMENT METHODS
We accept American Express, Visa, MasterCard and PayPal.
If you have paid with a credit card, you will be charged once your order has been processed, it is at this point that we will send you an email to confirm your order. Please check all of your email folders as sometimes emails make their way into spam or junk folders.
Please contact us at support@gnrtn.com regarding PayPal transactions.
All prices are exclusive of shipping charges and sales tax (if applicable).
WIll I BE CHARGED SALES TAX ON MY ORDER?
Applicable sales tax will be added to your order for deliveries within the following states AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
WHAT TYPE OF SECURITY DOES YOUR WEBSITE USE?
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Your safety and privacy is extremely important to us.
CUSTOMIZATION
Where will the custom engraving on my personalized piece appear?
Each customized item category is personalized in a different way. On bracelets rings and necklaces the custom engravings will appear on the outer face of your piece.
Can I choose another language to be engraved?
Right now we only accept engravings in American English. We are working diligently to include other languages for our customers.
What Is the total character amount I can Include In my custom engravlng?
Our bracelets will fit up to 16 characters (Including spaces), Our rings will fit up to 10 characters (Including spaces). Our necklaces generally will fit up to 13 characters (Including spaces).
Can I choose to have a custom engraving and a date?
You can add a date as your custom engraving to applicable products only. However on non-date items, you can choose to combine numbers and letters to create any combination, so long as it fit into the total character guidelines above.
How do I know what size bracelet best suits me?
Please refer to our sizing guides, found underneath the product listing for more information on our sizing options. Should you have any additional questions after viewing our sizing guides, our customer service agents will gladly assist you further. You may email support@gnrtn.com or use our live chat feature, available Monday-Friday 8am-4pm PST.
Something isn't right on my custom piece. Can I exchange it?
If you believe you have received the incorrect size or style, please check your online order receipt. Once you are sure the order is wrong, refer to our exchanges and cancellations policy for further instructions on how to handle incorrect orders.
MATERIALS
What base metals do you use in your jewelry?
The base metals we use are Sterling Silver and. Not every piece is available in every metal so please keep this in mind when selecting a style.
14k Gold
PLATED FINISHES
Our gold and silver finishes are each mixed with some nickel and copper to improve their physical and chemical properties and to help with protecting the finish from corrosion.
What if I am allergic to certain metals?
Some people are allergic to the base metal and might break out in a rash. This usually goes away after a day. If you know you are allergic to brass, bronze, copper, silver or gold please inquire about the base metal before purchasing any plated jewelry.