Returns + Exchanges
CONTACT US
You can contact our Customer Service team two ways, either by using our live chat feature, available between 8am-4pm PST Monday through Friday.
Alternatively, you can email us anytime at support@gnrtn.com and one of our customer service agents will get back to you as soon as possible.
If you would like to return an item, simply click here
RETURN GUIDELINES
We strive to do our best, however, if you find we've made a mistake on your order, please get in touch with us as soon as possible (within no more than 7 days of receiving your product) and we'll quickly work to resolve the issue.
After contact the GNRTN support agent will assess the issue and grant a Return Merchandise Authorization (RMA) for you to print and include with your return. If we have made a mistake on our order we will also issue you a complimentary electronic return label to ship your order.
- All other returns: Support Agent will send you a Merchandise Return Authorization. However, the customer is responsible for all shipping costs.
- All pieces must be returned in its original box. complete with all original items and packing materials. This is essential to the exchange.
- All pieces must be returned within 10 days of contacting our support team.
After we have received the physical item, please allow up to 21 days for us to process your exchange, remake any hand-finished piece and then to ship it back out to you.
* Replacement products will not be crafted and/or shipped until we have received the original items, in their original box with any accompanying merchandise.
Items returned without a Return Authorization cannot be accepted at our facility.
REFUNDS AND CANCELATIONS
Here at GNRTN we pride ourselves on our top quality products, crafted with the best materials and custom engraving. In the event you find we have made an error on your handcrafted custom piece. We are more than happy to fix or replace your piece, free of charge.
If after we attempt to resolve the issue, you are still unsatisfied with your product, we will happily review your situation and accept returns on a case-by-case basis. All refunds and return requests must be received within 7 days of the original delivery date. Unless its an error made on our end, all returns and refunds are subjected to a 30% restocking fee.
CANCELLATIONS AND ADJUSTMENTS
Please note that some of GNRTN‘s merchandise is unique and made-to-order. However you may contact us and cancel or edit your order up to 24 hours after it was placed. This excludes any and all rush orders.
TO EDIT AN ORDER: A GNRTN support agent will record the changes for you and send a confirmation email once the order has been adjusted.
TO CANCEL AN ORDER: A GNRTN support agent will refund the method of payment used to make the purchase and cancel the order for you. You will be notified when the refund has been processed. Cancellations past the 24 hour window are subject to a 30% restocking fee.
WHERE DO I SEND AN EXCHANGE?
If you would like an exchange or return an item please contact our Customer Service team using the live chat feature, available between 8am-4pm PST Monday through Friday or email us anytime at support@gnrtn.com.
After speaking to a member of our team, exchanges may be sent to:
GENERATION JEWELRY
ATTN: Returns
1933 S Broadway, Suite 743
Los Angeles. CA 90007